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We are here to help you, whether you have a question about our jewellery, our service, or would like to talk to us about your order. You can either contact us by:
📞 Call/WhatsApp: +1 (000) 000-0000
📧 Email: Support@purplecarats.com
👋 Live Chat: Hello!
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── FAQ's ──
What is your response time for customer inquiries?
We strive to respond to all customer inquiries within 24 hours during business days. For inquiries received over the weekend, we will get back to you on the next business day.
Can I cancel my order?
Yes. Customers may contact our Customer Service department directly to request a cancellation before the order ships out.
Can i cancel an item in my order?
No. You must accept your order and then arrange a return for a full refund. If you wish to exchange an item for a different size, you must place a new order on our website.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking system.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and photos of the item. We will assist you in resolving the issue as quickly as possible.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy page for more details.