We stand behind the quality and craftsmanship of our jewelry. Purple Carats offers a free lifetime warranty against manufacturing defects on all Purple Carats fine jewelry.

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a $51 deposit will be taken before the shipment of your item to Purple Carats for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Purple Carats will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Purple Carats will void the warranty. Purple Carats will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, Purple Carats will replace fine jewelry pieces under Rs‌289,500 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

Purple Carats offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at +1-331-243-6624 for more information.

Extend Protection Plan

Adding an Extend Protection Plan to your purchase is a great way to help make sure you’re protected in case your most valued items experience accidental damage, as well as have coverage beyond our standard manufacturer’s warranty. Extend’s program also provides additional services and benefits including free ring sizing (outside of our 60 day complimentary resize period), rhodium plating, polishing, and more. Plan lengths vary depending on your needs and can range from 2-years to Lifetime coverage based on qualifying Purple Carats items. Choose an Extend Protection Plan in your online shopping cart with any qualifying Purple Carats purchase. Extend Protection Plans are offered by Extend in collaboration with Purple Carats. For more Protection Plan details.

Free Lifetime Diamond Upgrade

Purple Carats is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from Purple Carats can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Purple Carats can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewelry. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded natural or lab diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Purple Carats. We will repurpose gold or platinum jewelry and offer a credit based on current metal prices. Please call us at +1-331-243-6624 for more information on our diamond upgrade policy.

Purple Carats Temporary Setting Option

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.

Within 60 days of your initial purchase, you and your partner may return the temporary mounting and choose from our extensive catalog of customized mountings. A $76 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please call us at +1-331-243-6624 to learn more about this option.

Colored Gemstone Policies

Purple Carats is pleased to offer an extensive collection of one-of-kind loose colored gems. We will also mount your Purple Carats gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized or previously exchanged. 

Placing and Tracking Your Order

Purple Carats provides online order processing or if you prefer, we can process your order over the phone. Please call us at 800.691.0952 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.

Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly at 800.691.0952. Please contact us to check the status of your order.

Once Purple Carats ships your order, you will receive another confirmation email indicating when you should expect to receive your package.

Taxes

For United States orders, Purple Carats collects sales tax where applicable. Taxes on orders will be calculated based on the rates in effect the date your order is shipped or picked up.

For orders shipping to destinations outside of the United States, Purple Carats collects taxes and duties where applicable. If you elect taxes and duties prepayment when you place your order, where applicable, all relevant taxes and duties will be included in the price shown during checkout and no additional taxes and duties will be due on your order.

Please note that orders shipped to destinations besides the United States and Canada are handled by our international fulfillment partner, Global-e, and are governed by Global-e’s cart -Terms of Sale.