Return & Exchange Policy

If you are not satisfied with your purchase for any reason, simply return or exchange it within 30 days. Most orders can be exchanged or returned by phone — for returns under $1020, please use our online return portal
Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.

What products aren't eligible for return?

• Orders outside of our 30-day return policy (including Layaway orders).
• Rings that have been resized or modified.
• Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $40 to remove the custom engraving.
• Personalized fine jewelry such as name necklaces.
• Items that have been previously exchanged.
• Custom designed jewelry.
• Any orders that were altered while in process.

Returns & Exchanges by Phone

A return or exchange can be initiated by phone for all eligible orders. This includes unworn products shipped from any address (within and outside of the US). Please call us at +1-331-243-6624 to start the process.

Instructions for Returns & Exchanges:

1. Call Us at +1-331-243-6624. We will email a return shipping authorization number and provide a free FedEx return shipping label.
2. Pack Your Jewelry.
3. Return Your Package.

Please note, full insurance is guaranteed when you use our free shipping label and follow packaging instructions – including double boxing your return package.

Online Returns For Items Under $1020

Our online return portal streamlines the return process for eligible items under $1020.

Our online return portal streamlines the return process for eligible items under $1020. -
What can I return using the online return portal?

• Unworn products under $1020
• Products within our 30 day return policy.
• Orders shipped within the US.

Call us at 800.691.0952 to return the following items:

• Products over $1020.
• Orders shipped outside of the US.
• Create Your Own fine jewelry.
• Create Your Own engagement rings.
• Engraved rings.

Instructions:

1. Initiate Your Return 
2. Select Return Method. You may print a FedEx label, use a FedEx Mobile QR Code, or drop-off at one of our stores.
3. Follow Return Instructions. You can find your Order Number within your return confirmation email.

Refunds

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.

Refund FAQs:

How long will it take to process my refund?

• Your refund will be processed approximately 5 business days after we receive it. 

How will I receive my refund?

• Your refund will be issued back to the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or any other payment requiring special processing. If the original method of payment was a credit card, you will see the refund reflected on your account within the next 4-7 business days. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Purple Carats is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Purple Carats is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. 

Do I need to include the return shipping authorization number for return?

• Yes. Packages that are received without a return shipping authorization number will not be accepted for refund. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at +1-331-243-6624 to request another return shipping authorization.