Purple Carats is proud to offer a free lifetime upgrade on our natural and lab grown diamonds. Any loose natural diamond purchased from Purple Carats can be exchanged for credit equivalent to the original purchase price for a new natural diamond of at least 1.5x greater value. Any loose lab grown diamond purchased from Purple Carats can be exchanged for credit equivalent to the original purchase price for a new lab grown diamond of at least 2x greater value. In order to be eligible, the natural or lab diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, including colored natural and lab diamonds, settings, or jewelry. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded natural or lab diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Purple Carats. We will repurpose gold or platinum jewelry and offer a credit based on current metal prices. Please call us at +1-331-243-6624 for more information on our diamond upgrade policy.

Purple Carats Temporary Setting Option

If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.

Within 60 days of your initial purchase, you and your partner may return the temporary mounting and choose from our extensive catalog of customized mountings. A $76 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please call us at +1-331-243-6624 to learn more about this option.

Colored Gemstone Policies

Purple Carats is pleased to offer an extensive collection of one-of-kind loose colored gems. We will also mount your Purple Carats gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized or previously exchanged. 

Placing and Tracking Your Order

Purple Carats provides online order processing or if you prefer, we can process your order over the phone. Please call us at +1-331-243-6624 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.

Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, call us directly at +1-331-243-6624. Please contact us to check the status of your order.

Once Purple Carats ships your order, you will receive another confirmation email indicating when you should expect to receive your package.

Engraving Services

Many of our rings and select necklaces/bracelets can be engraved for an additional Rs‌11,600 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note that engraved rings can be resized for free but returning an engraved ring results in a Rs‌11,600 fee and exchanging an engraved ring results in an Rs‌23,200 fee. Engraving may take 3 additional days for delivery.

Laser Engraving

The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.