Resizing

Within 60 days, we will resize your ring for free, including free shipping both ways. The 60-day policy begins when your purchase is first available for shipment or pickup.

What rings cannot be resized?

• Eternity rings cannot be resized due to their design, but they can be exchanged under our 60-day policy.
• Alternative metals (such as tantalum or titanium) cannot be resized but they can be exchanged under our 60-day policy.
• Custom, modified, and engraved rings can be resized but are subject to resize fees.

Outside of the 60-day free resize period, rings can be resized for a fee or through an Extend Protection Plan, as long as they're within the recommended sizing range. If you need to file a claim for a resize under your Extend Protection Plan, please contact the Extend Customer Care Team through the Extend Claims Portal or via phone at +1-331-243-6624.

Instructions:

1. Start the resize process through our Purple Carats Virtual Assistant by clicking on the chat button in the lower right section of your screen, or call us at +1-331-243-6624.
2. Pack Your Jewelry.Place your jewelry back in the original packaging.
3. Return Your Package.

Comparative Purchasing

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.